NECO Alliance Logo Rebate/Warranty Tracking

Frequently Asked Questions (FAQs)

 

I received a postcard, what does it mean?

I received an email – what does it mean?

Why should I make a copy of my rebate/warranty items before I sent them?


I received a postcard, what does it mean?

You may receive a postcard from us.  We send post cards to communicate information  to you when we are processing your request.

If your request is for a rebate reward your post card will look similar to the one below.  The post card will indicate the name of the rebate program (on the left side of the postcard under our address) and the tracking number (on the right hand side below the horizontal line) we have assigned to process your request.  Also on the postcard will be "reasons"  listed regarding questions/problems when we reviewed your rebate request.  For a further explanation of "reasons", see the Reasons section.

Image of postcard

If your request is a room air conditioner extended warranty your postcard will look similar to the one below.  The postcard will acknowledge the receipt of your application for the specified manufacturer and model number purchased from a dealer on a given date.  The postcard will further explain that your room air conditioner is covered by your manufacturer's parts and labor one year warranty and that you will be receiving  a formal contract.  Our  tracking number for this application is listed on the right hand side of the postcard below the horizontal line.


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I received an email – what does it mean?

If you supplied us with a valid email address when you submitted your rebate/warranty form we will attempt to send you information regarding your submission.

If your request is for a rebate reward:
 

  • we will send you a confirming email if your submission is valid [please allow up to sixteen (16) weeks to receive your rebate reward].
  • if your submission is not valid the email will indicate the name of the rebate program  and the tracking number we have assigned to process your request.  Also in the email will be "reasons" listed regarding questions/problems when we reviewed your rebate/warranty request.  For a further explanation of "reasons", see the Reasons section.
     
 If your request is for a room air conditioner warranty:
 
  • if all information is valid you will receive a postcard.
  • if your submission is not valid you will be sent an email which will indicate the name of the warranty program and the tracking number we have assigned to process your request.  Also in the email will be "reasons"  listed regarding questions/problems when we reviewed your warranty request.  For a further explanation of "reasons", see the Reasons section. 


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Why should I make a copy of my rebate/warranty items before I sent them?

Once submitted and received by our rebate center, your original paperwork will not be returned to you.  It is always a good idea to keep a copy for your reference should there be any questions regarding your rebate/warranty.


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