- Track Rebate/Warranty
- FAQs
- Pend/Reject Reasons
- Contact Us
Information
Address: Address may not be deliverable
Address: Possible undeliverable address: Street Not Found
Address: Street address is valid, but may require apt/box number information
Altered Invoice
Altered Rebate/Warranty Form
Dealer Name Not On Sales Invoice
Insufficient Products to Qualify
Invalid – Multiple Sale – Apt/Condo
Invalid Purchase Date
Invalid Sales Invoice
Invoice Does Not Match Dealer Name
Missing Rebate Form
Model # Not on Sales Invoice
Multiple Package w/ Bonus Invalid - Insufficient Products to Qualify
Need Consumer Auth to Change Name
Need Serial # - Model # Entered
No Serial Number [model information]
Purchase Price [model information]
Purchases on Multiple Invoices
Resubmit with Paid in Full Invoice
Same [model information] Previously Claimed
Sample Form Submitted – Invalid
Address: Address may not be deliverable
We have determined the address you submitted on your form may not be deliverable by the US Postal Service. We utilize an address verification service to confirm addresses prior to mailing.
The address you submitted we may have read improperly or possibly the address you submitted is a new home which does not yet have mail delivery service.
Please contact us to either confirm your address as submitted is a deliverable address or provide us with an alternate mailing address. When we receive your complete information we can continue to process your request.
Address: Possible undeliverable address: Street Not Found
We could not confirm that the street you submitted on your form is a valid address in the city, zip code. We utilize an address verification service to confirm addresses prior to processing.
The address you submitted we may have read improperly or possibly the address you submitted is a new home which does not yet have mail delivery service.
Please contact us to either confirm your address as submitted is a deliverable address or provide us with an alternate mailing address. When we receive your complete information we can continue to process your request.
Address: Street address is valid, but may require apt/box number information
The address you submitted on your form may require an apartment number, suite number or PO box number in order to be delivered. We utilize an address verification service to confirm addresses prior to processing.
The address you submitted we may have read improperly or possibly the address you submitted is a new home which does not yet have mail delivery service.
Please contact us to either confirm your address as submitted is a deliverable address or provide us with an alternate mailing address. When we receive your complete information we can continue to process your request.
Address: Street Not Found
See Address: Possible undeliverable address: Street Not Found
Altered Invoice
The sales invoice appears to have been altered. Please send us a clear, unaltered sales invoice of your purchases so that we may process your request .
Altered Rebate/Warranty Form
The rebate form appears to have been altered.
The request has been rejected.
Dealer Name Not On Sales Invoice
The sales invoice submitted with your request does not show the dealer name which is on the rebate/warranty form.
This request for has been rejected.
Dealer Not Eligible
The sales invoice submitted with your request is not from an eligible store for this campaign. This campaign is only eligible for purchases made from the named dealer on the form.
This request for has been rejected.
Dup Serial # - Please Verify
The serial number for one or more of your purchases is the same serial number of a previously claimed item. This can possibly happen if the serial number you submitted was supplied by the store you purchased it from in error, or the serial number supplied is in error. Please review any warranty and product instruction literature you received with your purchase or, all appliances have their serial number marked on the product (typically on a door frame or on the rear of the merchandise). If you have any difficulty locating your serial number, please contact the store where you purchased it for assistance. This message is typically accompanied by reason Same [model information] Previously Claimed which will identify which model requires attention.
Please contact us to either confirm the serial number that was on the form you submitted is correct, or to supply us the correct serial number. When we receive your complete information we can continue to process your request.
Duplicate Submission
This request has been previously been submitted.
This request has been rejected.
If you have any questions, please contact us.
Exceeds Household Limits
Rebate rewards can only be granted for one purchase of a model of merchandise. This rebate request is request for a rebate reward for the same model of merchandise which has previously been submitted for your household.
This request for a rebate reward has been rejected. If you have any questions, please contact us.
Form Doesn’t Match Invoice
The form submitted does not match information on the sales invoice. Either the store name on the form is not the same as the store name on the sales invoice or the merchandise claimed on the form does not appear on the sales invoice.
This request has been rejected. If you have any questions, please contact us.
Illegible Invoice
The sales invoice is illegible, either we cannot read the store name on the sales invoice, or we cannot confirm the model of merchandise claimed on your form is on the sales invoice, or we cannot identify a purchase price of the merchandise.
Please contact us with a clear, readable sales invoice. When we receive your complete information we can continue to process your request.
Incomplete Address
The address supplied is not complete and we cannot confirm with the US Postal Service that your check will be delivered with the information supplied.
Please contact us with your complete, valid, mailing address. When we receive your complete information we can continue to evaluate your request.
Insufficient Products to Qualify
The rebate request you submitted requires the purchase of multiple products and the merchandise identified on your rebate form and sales invoice do not meet the criteria for a rebate reward.
This request for a rebate reward has been rejected. If you have any questions, please contact us.
Invalid – Multiple Sale – Apt/Condo
Multiple sales of the same model of merchandise to apartments, condominiums or subdivisions are not eligible for rebate rewards.
This request for a rebate reward has been rejected.
If you have any questions, please contact us.
Invalid Model
The model of the merchandise claimed on your form was hand entered, or the model number of the merchandise claimed on your form cannot be located on the sales invoice which was submitted. We cannot process your request.
If you have any questions, please contact us.
Invalid Pair
In order to qualify for this campaign, specific models just be purchased from a category. For example, a specific model washer and a specific dryer, or a specific television with a specific television base. The rebate submitted did not contain the "pair" models required.
This request has been rejected.
If you have any questions, please contact us.
Invalid Purchase Date
The purchase date on the sales invoice submitted with this request is not within the time frame of this campaign (appears near the top of the form).
This request has been rejected.
If you have any questions, please contact us.
Invalid Sales Invoice
The sales invoice submitted is not valid.
This request has been rejected.
If you have any questions, please contact us.
Invalid Serial Number
The serial number of one or more of the merchandise items is not valid. Please review any warranty and product instruction literature you received with your purchase or, all appliances have their serial number marked on the product (typically on a door frame or on the rear of the merchandise). If you have any difficulty locating your serial number, please contact the store where you purchased it for assistance.
Please contact us with the correct serial number. When we receive your complete information we can continue to process your request.
Invoice Does Not Match Dealer Name
The store name on the sales invoice submitted with your request is not from the same store as identified on the request.
This request has been rejected.
Merchandise Returned
We have been informed that the merchandise on this request has been returned to the store and not eligible to participate in this campaign.
This request has been rejected.
Missing Date Purchased
The date of purchase does not appear, or is not legible on the sales invoice. Request a new sales invoice from the store where you purchased this merchandise with the purchase date clearly legible.
Please contact us with updated store sales invoice. When we receive your complete information we can continue to evaluate your request.
Missing Invoice
We did not receive a store sales invoice with your request.
Please contact us with store sales invoice. When we receive your complete information we can continue to evaluate your request.
Missing Purchase Price
The sales invoice did not include the purchase price for the merchandise on your request.
Please contact us with store sales invoice showing the purchase price for any merchandise included in your request. When we receive your complete information we can continue to evaluate your request.
Missing Rebate Form
We did not receive your rebate form.
This request for has been rejected. Please contact us with your completed rebate form and sales invoice and we will then evaluate your rebate request.
Model # Not On Sales Invoice
The model number for the item which was indicated on the rebate/warranty form is not located on the sales invoice. If there are other valid items on the submitted they will be processed but this item will not be included in any rebate/warranty.
Mutilated Information
The sales invoice and/or form you submitted was torn or illegible.
This request for has been rejected. Please contact us with your completed rebate form and sales invoice and we will then evaluate your rebate request.
Multiple Package w/ Bonus Invalid - Insufficient Products to Qualify
The rebate request you submitted requires the purchase of multiple products and the merchandise identified on your rebate form and sales invoice do not meet the criteria for a rebate reward.
This request for a rebate reward has been rejected. If you have any questions, please contact us.
Need Consumer Auth to Change Name
A request has been made to change to consumer's name to whom a check is to be issued. This request can only be made by the consumer who submitted the original rebate request and must be made in writing and witnessed by a Notary Public. No further action will be taken, and no check will be issued until NECO Alliance has determined who the check should be issued to.
Need Paid in Full Invoice
We could not determine from the sales invoice submitted that the purchases had been fully paid for. The sales slip may have indicated layaway, verify credit card, or in process
Please contact us with store sales invoice which indicates that full payment has been made. When we receive your complete information we can continue to evaluate your request.
Need Serial # - Model # Entered
You entered the model number on the form for a purchase where the serial number for that purchase was requested.
Please contact us with the missing serial number. When we receive your complete information we can continue to evaluate your request.
Need Valid Address
We attempt to verify that addresses submitted for rebate/warranty are deliverable by the US Postal Service. We have encountered a problem verifying the address which was submitted.
Please contact us to correct or verify the address which we have on record.
No Deliv/Install Fee Inv
We could not locate a delivery /installation fee on the documentation that was submitted.
Please contact us with a store sales invoice which includes the delivery/installation for your purchase. When we receive your complete information we can continue to evaluate your request.
No Serial Number [model information]
Please contact us with the serial number for the indicated model. When we receive your complete information we can continue to evaluate your request.
Price Too Low to Qualify
The purchase price of an item which you purchased was less than the minimum sales price required to participate in this program.
This request for has been rejected.
Purchase Price [model information]
Please contact us with the purchase price for the indicated model. When we receive your complete information we can continue to evaluate your request.
Purchases on Multiple Invoices
Your purchases were made on multiple sales invoices. All purchases must be made on the same sales invoice to qualify for this program.
This request for has been rejected.
Rebate Form Must Be Completed
You need to completely fill out the rebate form.
Please contact us with a completed rebate form. When we receive your complete information we can continue to evaluate your request.
Required Number of Items
The number of items purchased does not meet the minimum required to participate in this program.
This request for has been rejected.
Received Past Postmark
Your information was received in our office past the required postmark date.
This request for has been rejected.
Resubmit All Rebate Info
Please contact us with a completed rebate form and a copy of the sales invoice of your purchases. When we receive your complete information we can continue to evaluate your request.
Resubmit with Paid in Full Invoice
See Need Paid In Full Invoice.
Sale Cancelled
We have been notified that the sale has been cancelled for the merchandise claimed.
This request for has been rejected.
Same Item Prev Purch
Our records indicate that this item has been previously submitted.
This request for has been rejected.
Same [model information] Previously Claimed
The serial number for this item has been previously claimed. The reason code is frequently accompanied with Dup Serial # - Verify & Re-submit.
Please contact us to either confirm the serial number that was on the form you submitted is correct, or to supply us the correct serial number. When we receive your complete information we can continue to process your request.
Sample Form Submitted – Invalid
Your request was submitted on a “sample” form. You need to request your dealer to provide you with a valid form.
This request for has been rejected.
Valid Only for Consumers
This program is only available to consumers. Builders, apartment building owners, contractors, condominiums, etc. are not eligible to participate.
This request for has been rejected.