NECO Alliance Logo Rebate/Warranty Tracking
Explanation of Reasons for Pend/Reject of Rebate/Warranty

 

Address: Address may not be deliverable

Address: Possible undeliverable address: Street Not Found

Address: Street address is valid, but may require apt/box number information

Address: Possible undeliverable address: Street Not Found

Altered Rebate/Warranty Form

Altered Invoice

Date of Purchase Not on Sales Invoice

Dealer Name Not On Sales Invoice

Dealer Not Eligible

Dup Serial # - Please Verify

Duplicate Submission

Exceeds Household Limits

Form Doesn't Match Invoice

Illegible Invoice

Incomplete Address

Insufficient Products to Qualify

Invalid – Multiple Sale – Apt/Condo

Invalid Model

Invalid Pair[2]

Invalid Pair

Invalid Purchase Date

Invalid Sales Invoice

Invalid Serial Number

Invoice Does Not Match Dealer Name

Merchandise Returned

Missing Date Purchased

Missing Invoice

Missing Purchase Price

Missing Rebate Form

Model # Not On Sales Invoice

Multiple Package w/ Bonus Invalid - Insufficient Products to Qualify

Mutilated Information

Need Consumer Auth to Change Name

Need Paid in Full Invoice

Need Serial # - Model # Entered

Need Valid Address

No Deliv/Install Fee Inv

No Serial Number [model information]

Price Too Low to Qualify

Purchase Price [model information]

Purchases on Multiple Invoices

Rebate Form Must Be Completed

Received Past Postmark

Required Number of Items

Resubmit All Rebate Info

Resubmit with Paid in Full Invoice

Sale Cancelled

Same [model information] Previously Claimed

Same Item Prev Purch

Sample Form Submitted – Invalid

Valid Only for Consumers


Address: Address may not be deliverable

We have determined the address you submitted on your form may not be deliverable by the US Postal Service.  We utilize an address verification service to confirm addresses prior to mailing. 

The address you submitted we may have read improperly or  possibly the address you submitted is a new home which does not yet have mail delivery service.

Please contact us to either confirm your address as submitted is a deliverable address or provide us with an alternate mailing address.  When we receive your complete information we can continue to process your request.


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Address: Possible undeliverable address: Street Not Found

We could not confirm that the street you submitted on your form is a valid address in the city, zipcode.   We utilize an address verification service to confirm addresses prior to  processing.

The address you submitted we may have read improperly or possibly the address you submitted is a new home which does not yet have mail delivery service.

Please contact us to either confirm your address as submitted is a deliverable address or provide us with an alternate mailing address.  When we  receive your complete information we can continue to process your request.


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Address: Street address is valid, but may require apt/box number information

The address you submitted on your form may require an apartment number, suite number or PO box number in order to be delivered.  We utilize an address verification service to  confirm addresses prior to processing.

The address you submitted we may have read improperly or possibly the address you submitted is a new home which does not yet have mail  delivery service.

Please contact us to either  confirm your address as submitted is a deliverable address or provide us with an alternate mailing address.  When we receive your complete information we can continue to process your request.


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Address: Possible undeliverable address: Street Not Found

The address you submitted on your form may not be valid.  We utilize an address verification service to confirm addresses prior to processing.

The address you submitted we may have read improperly or possibly the address you submitted is a new home which does not yet have mail delivery service.

Please contact us to either confirm your address as submitted or provide us with an alternate mailing address.  When we receive your complete information we can continue to process your request.


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Altered Rebate/Warranty Form

The rebate/warranty form appears to have been altered.

The request has been rejected.


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Altered Invoice

The sales invoice appears to have been altered.  Please send us a clear, unaltered sales invoice of your purchases so that we may process your request .


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Date of Purchase Not on Sales Invoice

The sales invoice which was submitted does not have the Date of Purchase. Contact the dealer that you purchased your merchandise from.  The dealer will need to contact Rebate Center. If you have any questions, please contact us.


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Dealer Name Not On Sales Invoice

The sales invoice submitted with your request does not show the dealer name which is on the rebate/warranty form.

This request has been rejected.


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Dealer Not Eligible

The sales invoice submitted with your request is not from an eligible store for this campaign.  This campaign is only eligible for purchases made from the named dealer on the form.

This request has been rejected.


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Dup Serial # - Please Verify

The serial number for one or more of your purchases is the same serial number of a previously claimed item.  This can possibly happen if the serial number you submitted was supplied by the store you purchased it from in error, or the serial number supplied is in error.   Please review any warranty and product instruction literature you  received with your purchase or, all appliances have their serial number marked on the product (typically on a door frame or on the rear of the  merchandise).  If you have any difficulty locating your serial number, please contact the store where you purchased it for assistance.  This message is  typically accompanied by reason Same [model information] Previously Claimed which will identify which model requires attention.

Please contact us to either confirm the serial number that was on the form you submitted is correct, or to supply us the correct serial number.   When we receive your complete information we can continue to process your request.


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Duplicate Submission

This request has been previously been submitted.

This request has been rejected.

If you have any questions, please contact us.


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Exceeds Household Limits

Rebate rewards can only be granted for one purchase of a model of merchandise.  This rebate request is for a rebate reward for the same model of merchandise which has previously been submitted for your household.

This request for a rebate reward has been rejected.  If you have any questions, please contact us.


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Form Doesn't Match Invoice

The form submitted does not match information on the sales invoice.  Either the store name on the form is not the same as the store name on the sales invoice or the merchandise claimed on the form does not appear on the sales invoice.

This request has been rejected.  If you have any questions, please contact us.


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Illegible Invoice

The sales invoice is illegible, either we cannot read the  store name on the sales invoice, or we cannot confirm the model of merchandise claimed on your form is on the sales invoice, or we cannot identify a purchase price of the merchandise.

Please contact us with a  clear, readable sales invoice.  When we receive your complete information we can continue to process your request.


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Incomplete Address

The address supplied is not complete and we cannot confirm with the US Postal Service that your reward will be delivered with the information supplied.

Please contact us with your complete, valid, mailing address.  When we receive your complete information we can continue to process your request.


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Insufficient Products to Qualify

The rebate request you submitted requires the purchase of  multiple products and the merchandise identified on your rebate form and sales  invoice do not meet the criteria for a rebate reward.

This request for a rebate reward has been rejected.  If you have any questions, please contact us.


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Invalid – Multiple Sale – Apt/Condo

Multiple sales of the same model of merchandise to apartments, condominiums or subdivisions are not eligible for rebate rewards.

This request for a rebate reward has been rejected.

If you have any questions, please contact us.


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Invalid Model

The model of the merchandise claimed on your form was hand entered, or the model number of the merchandise claimed on your form cannot be located on the sales invoice which was submitted.  We cannot process your request.

If you have any questions, please contact us.


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Invalid Pair[2]

In order to qualify for this rebate, you must have also purchased the other "paired" item in this category.  For example, you claimed a dryer but you did not also claim (purchase) the "matching" washer.  You will not receive a rebate reward for this item.

If you have any questions, please contact us.


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Invalid Pair

In order to qualify for this campaign, specific models must be purchased from a category. For example, a specific model washer and a specific dryer, or a specific television with a specific television base. The rebate submitted did not contain the "pair" models required.

This request has been rejected.

If you have any questions, please contact us.


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Invalid Purchase Date

The purchase date on the sales invoice submitted with this request is not within the time frame of this campaign (appears near the top of  the form).

This request has been rejected.

If you have any questions, please contact us.


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Invalid Sales Invoice

The sales invoice submitted is not valid.

This request has been rejected.

If you have any questions, please contact us.


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Invalid Serial Number

The serial number of one or more of the merchandise items is not valid.  Please review any warranty and product instruction literature you received with your purchase or, all appliances have their serial number marked on the product (typically on a door frame or on the rear of the merchandise).   If you have any difficulty locating your serial number, please contact  the store where you purchased it for assistance.

Please contact us with the correct serial number.  When we receive your complete information we can continue to process your request.


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Invoice Does Not Match Dealer Name

The store name on the sales invoice submitted with your request is not from the same store as identified on the request.

This request  has been rejected.


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Merchandise Returned

We have been informed that the merchandise on this request  has been returned to the store and not eligible to participate in this campaign.

This request has been rejected.


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Missing Date Purchased

The date of purchase does not appear, or is not legible on the sales invoice.  Request a new sales invoice from the store where you purchased this merchandise with the purchase date clearly legible.

Please contact us with the updated store sales invoice.  When we receive your complete information we can continue to evaluate your request.


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Missing Invoice

We did not receive a store sales invoice with your request.

Please contact us with store  sales invoice.  When we receive your complete information we can continue to process your request.


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Missing Purchase Price

The sales invoice did not include the purchase price for the merchandise on your request.

Please contact us with the store sales invoice showing the purchase price for any merchandise included in your  request.  When we receive your complete information we can continue to process your request.


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Missing Rebate Form

We did not receive your rebate form. 

This request for has been rejected. 


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Model # Not On Sales Invoice

The model number for the item which was indicated on the rebate/warranty form cannot be located on the sales invoice.  If there are other valid items submitted, they will be processed, but this item will not be included in any rebate/warranty.


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Multiple Package w/ Bonus Invalid - Insufficient Products to Qualify

The rebate request you submitted requires the purchase of  multiple products and the merchandise identified on your rebate form and sales invoice do not meet the criteria for a rebate reward.

This request for a rebate reward has been rejected. 

If you have any questions, please contact us.


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Mutilated Information

The sales invoice and/or form you submitted was torn or illegible.

This request for has been rejected. 

Please contact us with your completed rebate form and sales invoice and we will then evaluate your rebate request.


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Need Consumer Auth to Change Name

A request has been made to change the consumer's name to whom a reward is to be issued.

This request can only be made by the consumer who submitted the original rebate request and must be made in writing and witnessed by a Notary Public.  No further action will be taken, and no reward will be issued until we have determined who the reward should be issued to.

Please contact us.


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Need Paid in Full Invoice

We could not determine from the sales invoice submitted that  the purchases have been fully paid for.   The sales invoice may have indicated layaway, verify credit card, or sale in process.

Please contact us with the store sales invoice which indicates that full payment has been made.  When we receive your complete information we can continue to process your request.


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Need Serial # - Model # Entered

You entered the model number on the form for a purchase where the serial number for that purchase was requested.

Please contact us with the  missing serial number.  When we receive your complete information we can continue to process your request.


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Need Valid Address

We attempt to verify that addresses submitted for rebate/warranty are deliverable by the US Postal Service. We have encountered a problem verifying the address which was submitted.

Please contact us to correct or verify the address which we have on record.


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No Deliv/Install Fee Inv

We could not locate a delivery/installation fee on the documentation that was submitted.

Please contact us with a  store sales invoice which includes the delivery/installation for your  purchase.  When we receive your complete information we can continue to process your request.


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No Serial Number [model information]

Please contact us with the serial number for the indicated model.   When we receive your complete information we can continue to process your request.


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Price Too Low to Qualify

The purchase price of an item which you purchased was less than the minimum sales price required to participate in this program.

This request has been rejected.


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Purchase Price [model information]

Please contact us with the purchase price for the indicated model.   When we receive your complete information we can continue to process your request.


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Purchases on Multiple Invoices

Your purchases were made on multiple sales invoices.  All purchases must be made on the same sales invoice to qualify for this program.

This request has been rejected.


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Rebate Form Must Be Completed

You need to completely fill out the rebate form.

Please contact us with a  completed rebate form.  When we receive your complete information we can continue to process your request.


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Received Past Postmark

Your information was received in our office past the required postmark date.

This request has been rejected.


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Required Number of Items

The number of items purchased does not meet the minimum required to participate in this program.

This request has been rejected.

Please contact us if you have any questions.


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Resubmit All Rebate Info

Please contact us with a  completed rebate form and a copy of the sales invoice of your purchases.  When we receive your complete information we can continue to process your request.


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Resubmit with Paid in Full Invoice

See need paid in full invoice.


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Sale Cancelled

We have been notified that the sale has been cancelled for the merchandise claimed.

This request has been rejected.


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Same [model information] Previously Claimed

The serial number for this item has been previously claimed.  The reason code is frequently accompanied with Dup Serial # - Verify Re-submit.

Please contact us to either confirm the serial number that was on the form you submitted is correct, or to supply us the correct serial number.   When we receive your complete information we can continue to process your  request.


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Same Item Prev Purch

Our records indicate that this item has been previously submitted.

This request has been rejected.


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Sample Form Submitted – Invalid

Your request was submitted on a "sample" form.  You need to request your dealer to provide you with a valid form.

This request for has been rejected.


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Valid Only for Consumers

This program is only available to consumers.  Builders, apartment building owners, contractors, condominiums, etc. are not eligible to participate.

This request has been rejected.


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